How long does it take for support to reply?

We reply within one business day (often sooner) during our Customer Service Hours: Mon–Fri 9:00 AM–7:00 PM CT, Sat 10:00 AM–4:00 PM CT.

What details should I include for order help?

Please include your Order Number, the email used at checkout, photos if relevant (box label, shoe tags), and a brief description of the issue for fastest resolution.

How do I request a return or exchange?

Unworn pairs in original packaging may qualify for return within the window posted on the product page. Start by contacting support with your Order Number; we will share a prepaid label if eligible.

Do you provide authentication proof with orders?

Yes. We verify materials, IDs, weight, and more. Shipments include a QR link to your inspection log. You can also request proof via our contact form before purchase.

Contact Nike Jordans Support

Questions about an order, shipping, returns, sizing, or authenticity? We’re here to help.

Avg. response time: within 1 business day
Dedicated Jordan experts
Secure form and email support

Email Support

Drop us a line anytime. We answer messages in the order they’re received.

[email protected]

Hours: Mon–Fri 9:00 AM–7:00 PM (CT), Sat 10:00 AM–4:00 PM (CT)

Address

1247 West Fulton Market, Suite 200
Chicago, IL 60607, USA

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Orders & Returns

Send us a message

Use the form and we’ll email you back. For the fastest help on order issues, include your Order Number and any helpful photos.

Attach links to photos (e.g., box label, tags) when asking about authenticity or defects.
Check your spam folder for replies from [email protected].

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Frequently asked questions

When will my order ship?

Most in-hand pairs ship within 1–2 business days. Pre-release or “en route” sizes note their expected ship window at checkout and on the product page.

What is your return policy?

Unworn pairs in original packaging qualify for return within the window posted on each product page. Start a return by contacting support with your Order Number. See our full policy.

How do you authenticate Air Jordans?

We verify source, inspect materials under natural and UV light, match box and in-shoe IDs, weigh both shoes, and archive macro photos. Orders include a QR link to your inspection log.

How should I pick my size?

Many wear true to size in the Retro 4 for best lockdown, while some go up half a size in snug AJ1 cuts for forefoot room. See “Fit Notes” on each listing.