How does nikejordans.net authenticate Air Jordans before listing?

We verify source, inspect materials under natural and UV light, match box and in-shoe IDs, weigh both shoes, and archive macro photos. Key proof appears on the product page, and your shipment includes a QR link to the inspection log.

What is your return policy on Jordan Men's Shoes?

Unworn pairs in original packaging qualify for a straightforward return window. Each product page shows the exact terms for that SKU, including any exceptions for limited releases.

Do you restock sold-out sneaker drops?

When we secure additional, authentic stock, we relist sizes and update the stage badge on the page. We also mark 'en route' sizes separately so you know what's in hand versus incoming.

How should I choose size in Air Jordan 1 versus Jordan Retro 4?

Many wear true to size in the Retro 4 for best lockdown, while some go up half a size in snug AJ1 cuts for forefoot room. Check our fit notes on each listing, which reflect pairs we tested in-hand.

Refund & Returns Policy

Hassle-free returns on unworn, authentic Jordans. Clear steps, fast refunds.

Free US returns Last updated: March 25, 2026

Start a return Check eligibility

Return window

30 days from delivery for unworn items in original packaging.

Return shipping

Free prepaid label for eligible US orders. International returns ship at buyer’s cost.

Refund time

3–5 business days after inspection back to the original payment method.

How returns work

1

Request an RMA

Submit the form below or email [email protected] with your order number, reason, and photos if applicable.
2

Receive your label

Eligible US returns receive a prepaid label within 1 business day. International customers get instructions for return shipment.
3

Pack properly

Place the shoebox inside a protective outer box. Keep all accessories, tags, paper, and inserts together.
4

Inspection

We verify condition, match IDs, and confirm authenticity on receipt (typically 1–2 business days).
5

Refund or exchange

Approved returns are refunded to the original method; exchanges ship after confirmation of available size.

Return eligibility

Eligible

Unworn, undamaged shoes in original box with all inserts
Security/inspection tags and stickers intact (if present)
Return requested within 30 days of delivery
Wrong item/size received or carrier-damaged packages (report within 7 days)

Not eligible

Worn pairs, creasing, outsole wear, or odors
Missing or damaged original box, torn paper, or missing accessories
Final sale items marked on the product page
Gift cards and cleaning products once opened

Limited & special releases: Some SKUs may be eligible for exchange or store credit only and/or a shorter return window. See each product page for specific terms shown under “Returns.”

Refunds

Refunds are issued to the original payment method after approval.
Original shipping fees are non-refundable unless we made an error.
Allow 3–5 business days for your bank to post the credit after we process it.
If a return is received outside policy or not in original condition, we may offer partial credit or return it to you.

Exchanges

Size exchanges are welcomed on eligible items. We’ll confirm stock before issuing a label.
Exchange pairs ship after your original item passes inspection.
If the requested size is unavailable, we’ll proceed with a refund.

Damaged, defective, or wrong item

Contact us within 7 days of delivery if your order arrives with carrier damage, a factory defect, or the wrong SKU/size. Include:

Order number and affected SKU/size
Photos of the shipping box, product box, and the issue from multiple angles
The shipping label visible on the outer box

We’ll prioritize a replacement if available or provide a prepaid return and full refund.

International returns

Customers outside the US may return eligible items within the same 30-day window.
Return shipping and any customs/duties are the responsibility of the sender.
Mark the parcel as “Return of goods” to avoid additional import charges.

Restocking and fees

No restocking fee for approved, pristine returns.
Up to 15% deduction may apply if packaging is missing or shows excessive wear.
Unauthorized returns or shipments sent COD will be refused.

Start a return

Use the form below to request an RMA. Our team will respond within 1 business day with your next steps.

Order number * Found in your confirmation email (format: NJ-123456).

Email address *

Full name *

Product SKU / Style code

Size

Reason for return *

Notes (optional)

I confirm the item is unworn and includes all original packaging and accessories.

Email support instead

By requesting an RMA, you agree to this Refund & Returns Policy and our Terms & Conditions.

Frequently asked questions

Do you offer free returns?

Yes, eligible US returns receive a prepaid label. International customers are responsible for return shipping costs.

How long do I have to return?

30 days from delivery, unless the product page states a different policy for that specific release.

What condition must returns be in?

Unworn, undamaged, and complete with original box, inserts, paper, extra laces, and tags. Place the product box inside a protective outer box to ship.

When will I receive my refund?

After inspection (1–2 business days from receipt), refunds post to your original method within 3–5 business days depending on your bank.

Do you accept exchanges?

Yes, we can exchange sizes on eligible items. If the requested size isn’t available, we’ll issue a refund instead.

How do you verify returns?

Our team checks materials under natural/UV light, matches box and in-shoe IDs, verifies weights, and compares macro photos from our archive before approving the refund.

Need help?

Our Chicago-based support team is here Mon–Fri 9 AM – 7 PM (CT), Sat 10 AM – 4 PM (CT).

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